/* Peças globais de planos, suporte e tutoriais (docs/design/prompt-claude-code-planos-suporte.md):
   ficam fora do CSS isolado porque são ilhas interativas dentro do layout ou usadas em várias páginas. */

/* Contador do menu (Suporte). */
.menu-contador {
    margin-left: auto;
    min-width: 20px;
    height: 20px;
    padding: 0 6px;
    border-radius: 999px;
    background: #f43f5e;
    color: #ffffff;
    font-size: 11px;
    font-weight: 700;
    display: inline-flex;
    align-items: center;
    justify-content: center;
}

/* Sino da topbar. */
.sino { position: relative; }
.sino__btn {
    width: 36px; height: 36px; flex-shrink: 0; border-radius: 8px; border: 1px solid var(--border);
    background: var(--surface); color: var(--text-muted); display: flex; align-items: center; justify-content: center;
    cursor: pointer; margin: 0; position: relative;
}
.sino__btn:hover { background: var(--surface-3); color: var(--text); }
.sino__ponto {
    position: absolute; top: -5px; right: -5px; min-width: 18px; height: 18px; padding: 0 5px; border-radius: 999px;
    background: #f43f5e; color: #fff; font-size: 11px; font-weight: 700; display: flex; align-items: center; justify-content: center;
}
.sino__painel {
    position: absolute; right: 0; top: 44px; z-index: 1050; width: min(360px, calc(100vw - 32px)); max-height: 420px; overflow: auto;
    background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); box-shadow: var(--shadow-pop);
}
.sino__vazio { padding: 16px; font-size: 13px; color: var(--text-subtle); }
.sino__item { display: flex; flex-direction: column; gap: 4px; padding: 12px 14px; border-bottom: 1px solid var(--border-soft); }
.sino__item--nova { background: var(--row-selected); }
.sino__texto { font-size: 13px; color: var(--text); line-height: 1.45; }
.sino__quando { font-size: 11px; color: var(--text-faint); }
.sino__acoes { display: flex; gap: 12px; font-size: 13px; font-weight: 600; }
.sino__toast-link { color: #c7d2fe; margin-left: 10px; font-weight: 600; }

/* Cadeado ao lado de um controle bloqueado pelo plano. */
.trava-plano { display: inline-flex; align-items: center; gap: 4px; color: var(--text-subtle); font-size: 12px; font-weight: 600; }

/* Aviso amarelo de "passa do limite de hoje" (CriarLista.dc.html). */
.aviso-limite {
    display: flex; align-items: flex-start; gap: 12px; padding: 12px 14px; border-radius: var(--radius);
    background: var(--warning-bg); border: 1px solid var(--warning-border); color: var(--warning);
}
.aviso-limite__corpo { display: flex; flex-direction: column; gap: 2px; flex: 1; min-width: 0; }
.aviso-limite__titulo { font-size: 14px; font-weight: 600; }
.aviso-limite__linha { font-size: 13px; }
.aviso-limite a { font-size: 13px; font-weight: 600; color: var(--warning-strong); white-space: nowrap; }

/* Faixa fina (teste grátis, pagamento em atraso, envios adiados). */
.faixa-plano {
    display: flex; align-items: center; gap: 12px; flex-wrap: wrap; padding: 10px 14px; border-radius: var(--radius);
    background: var(--brand-50); color: var(--brand-700); font-size: 13px; font-weight: 500; margin-bottom: 16px;
}
.faixa-plano--alerta { background: var(--warning-bg); color: var(--warning); border: 1px solid var(--warning-border); }
.faixa-plano--perigo { background: var(--danger-bg); color: var(--danger); border: 1px solid var(--danger-border); }
.faixa-plano__acao { margin-left: auto; }

/* Chip "Amanhã 08:00" dos itens adiados pelo limite. */
.chip-adiado { background: var(--warning-bg); color: var(--warning); }

/* Botão "?" de ajuda ao lado do título. */
.ajuda-pagina {
    position: relative; width: 26px; height: 26px; border-radius: 50%; border: 1px solid var(--border);
    background: var(--surface); color: var(--text-subtle); display: inline-flex; align-items: center; justify-content: center;
    cursor: pointer; font-size: 13px; font-weight: 700; padding: 0;
}
.ajuda-pagina:hover { color: var(--brand-600); border-color: var(--brand-200); }
.ajuda-pagina__ponto { position: absolute; top: -2px; right: -2px; width: 9px; height: 9px; border-radius: 50%; background: var(--violet-dot); border: 2px solid var(--surface); }

/* Player do tutorial (modal). */
.tutorial-player { width: min(860px, calc(100vw - 32px)); max-width: none; }
.tutorial-player--vertical { width: min(420px, calc(100vw - 32px)); }
.tutorial-player__video { position: relative; width: 100%; aspect-ratio: 16 / 9; background: #000; border-radius: var(--radius) var(--radius) 0 0; overflow: hidden; }
.tutorial-player--vertical .tutorial-player__video { aspect-ratio: 9 / 16; width: min(100%, calc(68vh * 9 / 16)); margin: 0 auto; border-radius: var(--radius); }
.tutorial-player__video > div, .tutorial-player__video iframe { position: absolute; inset: 0; width: 100%; height: 100%; border: 0; }
.tutorial-player__info { padding: 18px 22px; display: flex; flex-direction: column; gap: 8px; }
.tutorial-player__titulo { margin: 0; font-size: 18px; font-weight: 700; }
.tutorial-player__meta { font-size: 13px; color: var(--text-subtle); }
.tutorial-player__descricao { font-size: 14px; color: var(--text-2); white-space: pre-line; max-height: 7.5em; overflow: hidden; }
.tutorial-player__acoes { display: flex; align-items: center; justify-content: space-between; gap: 12px; flex-wrap: wrap; padding: 0 22px 18px; }

/* ---------- Suporte (Suporte.dc.html e AdminSuporte.dc.html) ---------- */
.sup-painel {
    display: grid; grid-template-columns: 340px minmax(0, 1fr); min-height: 560px; height: calc(100vh - 220px);
    background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius-lg); box-shadow: var(--shadow-card); overflow: hidden;
}
.sup-painel--admin { grid-template-columns: 320px minmax(0, 1fr) 280px; }
.sup-lista { border-right: 1px solid var(--border-soft); display: flex; flex-direction: column; min-height: 0; }
.sup-lista__filtros { padding: 14px 16px; border-bottom: 1px solid var(--border-soft); display: flex; gap: 6px; flex-wrap: wrap; }
.sup-lista__itens { display: flex; flex-direction: column; overflow: auto; }
.sup-lista__vazio { padding: 20px 16px; font-size: 13px; color: var(--text-subtle); }
.sup-pill {
    height: 30px; padding: 0 12px; border-radius: 999px; font: inherit; font-size: 13px; font-weight: 600; cursor: pointer;
    border: 1px solid var(--border); background: var(--surface); color: var(--text-muted); display: inline-flex; align-items: center; gap: 5px;
}
.sup-pill.is-on { border-color: var(--brand-200); background: var(--brand-50); color: var(--brand-700); }
.sup-pill--sm { height: 26px; padding: 0 10px; font-size: 12px; }
.sup-pill--ghost { border-style: dashed; }
.sup-item {
    display: flex; flex-direction: column; gap: 8px; padding: 14px 16px; border: none; border-bottom: 1px solid var(--border-soft);
    background: var(--surface); font: inherit; cursor: pointer; text-align: left; color: var(--text);
}
.sup-item:hover { background: var(--surface-2); }
.sup-item.is-on { background: var(--row-selected); box-shadow: inset 3px 0 0 var(--brand-500); }
.sup-item__titulo { font-size: 14px; font-weight: 600; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sup-item__resumo { font-size: 13px; color: var(--text-muted); }
.sup-item__ponto { width: 8px; height: 8px; border-radius: 50%; background: #f43f5e; flex-shrink: 0; }
.sup-item__quando { font-size: 12px; color: var(--text-faint); }
.sup-item__espera { font-size: 12px; color: var(--text-subtle); white-space: nowrap; }
.sup-item__espera.is-longa { color: #ea580c; font-weight: 600; }
.sup-status { height: 22px; padding: 0 8px; border-radius: 999px; font-size: 12px; font-weight: 600; display: inline-flex; align-items: center; }
.sup-status--aberto { background: var(--warning-bg); color: var(--warning); }
.sup-status--respondido { background: var(--brand-50); color: var(--brand-700); }
.sup-status--resolvido { background: var(--success-bg); color: var(--success); }
.sup-plano { height: 22px; padding: 0 8px; border-radius: 999px; font-size: 12px; font-weight: 600; background: var(--violet-bg); color: var(--violet); display: inline-flex; align-items: center; }
.sup-avatar {
    width: 32px; height: 32px; border-radius: 50%; flex-shrink: 0; background: var(--brand-50); color: var(--brand-700);
    font-size: 12px; font-weight: 700; display: inline-flex; align-items: center; justify-content: center;
}
.sup-avatar--lg { width: 40px; height: 40px; font-size: 14px; }

.sup-conteudo { display: flex; flex-direction: column; min-height: 0; min-width: 0; }
.sup-cabecalho { padding: 16px 24px; border-bottom: 1px solid var(--border-soft); display: flex; align-items: center; justify-content: space-between; gap: 12px; }
.sup-cabecalho__titulo { font-size: 16px; font-weight: 600; }
.sup-cabecalho__meta { font-size: 12px; color: var(--text-subtle); }
.sup-conversa { flex: 1; overflow: auto; padding: 24px; display: flex; flex-direction: column; gap: 14px; background: var(--surface-2); }
.sup-msg { display: flex; flex-direction: column; gap: 6px; max-width: 70%; }
.sup-msg--minha { align-self: flex-end; align-items: flex-end; }
.sup-msg--outra { align-self: flex-start; align-items: flex-start; }
.sup-msg--sistema { align-self: center; max-width: 100%; }
.sup-msg__bolha { font-size: 14px; line-height: 1.5; padding: 10px 14px; border-radius: 14px; white-space: pre-wrap; overflow-wrap: anywhere; }
.sup-msg--minha .sup-msg__bolha { background: var(--brand-600); color: #fff; border-bottom-right-radius: 4px; }
.sup-msg--outra .sup-msg__bolha { background: var(--surface); border: 1px solid var(--border); border-bottom-left-radius: 4px; }
.sup-msg--sistema .sup-msg__bolha { font-size: 12px; color: var(--text-subtle); padding: 6px 12px; border-radius: 999px; background: var(--surface-3); }
.sup-msg__meta { font-size: 11px; color: var(--text-faint); }
.sup-miniatura { width: 220px; border-radius: 12px; overflow: hidden; border: 1px solid var(--border); background: var(--surface); cursor: zoom-in; padding: 0; text-align: left; }
.sup-miniatura img { display: block; width: 100%; height: 124px; object-fit: cover; background: var(--surface-3); }
.sup-miniatura__rodape { display: flex; justify-content: space-between; gap: 8px; padding: 8px 10px; font-size: 12px; color: var(--text-muted); }
.sup-pdf { display: flex; align-items: center; gap: 10px; width: 240px; padding: 10px 12px; border-radius: 12px; border: 1px solid var(--border); background: var(--surface); color: var(--text); text-decoration: none; }
.sup-pdf__icone { width: 36px; height: 36px; border-radius: 8px; background: var(--danger-bg); color: var(--danger); display: flex; align-items: center; justify-content: center; flex-shrink: 0; }
.sup-pdf__texto { display: flex; flex-direction: column; min-width: 0; font-size: 13px; font-weight: 600; }
.sup-pdf__texto small { font-weight: 500; color: var(--text-subtle); }
.sup-anexo-removido { font-size: 12px; color: var(--text-faint); font-style: italic; }
.sup-lightbox { display: flex; align-items: center; justify-content: center; flex-direction: column; gap: 12px; cursor: zoom-out; }
.sup-lightbox img { max-width: calc(100vw - 48px); max-height: calc(100vh - 120px); border-radius: 8px; box-shadow: var(--shadow-pop); }

.sup-resposta { padding: 14px 16px; border-top: 1px solid var(--border-soft); display: flex; flex-direction: column; gap: 10px; }
.sup-prontas { display: flex; gap: 6px; flex-wrap: wrap; }
.sup-novo { padding: 28px 32px; display: flex; flex-direction: column; gap: 18px; overflow: auto; }
.sup-novo__titulo { margin: 0; font-size: 18px; font-weight: 600; }
.sup-rotulo { font-size: 13px; font-weight: 600; color: var(--text-2); }
.sup-diagnostico { display: inline-flex; align-items: center; gap: 6px; height: 26px; padding: 0 10px; border-radius: 999px; background: var(--surface-3); color: var(--text-2); font-size: 12px; font-weight: 600; }

.sup-campo { display: flex; flex-direction: column; gap: 8px; border-radius: 12px; }
.sup-campo.is-arrastando { outline: 2px dashed var(--brand-300); outline-offset: 4px; }
.sup-campo__linha { display: flex; align-items: flex-end; gap: 10px; }
.sup-campo__linha--coluna { flex-direction: column; align-items: stretch; }
.sup-campo__texto { flex: 1; resize: vertical; }
.sup-campo__linha:not(.sup-campo__linha--coluna) .sup-campo__texto { resize: none; }
.sup-campo__rodape { display: flex; align-items: center; justify-content: space-between; gap: 12px; flex-wrap: wrap; }
.sup-campo__botoes { display: flex; gap: 8px; }
.sup-campo__clipe, .sup-campo__clipe-largo { position: relative; overflow: hidden; cursor: pointer; margin: 0; }
.sup-campo__clipe-largo { border-style: dashed; display: inline-flex; align-items: center; gap: 6px; }
.sup-campo__arquivo { position: absolute; inset: 0; opacity: 0; cursor: pointer; }
.sup-campo__previas { display: flex; gap: 8px; flex-wrap: wrap; }
.sup-previa { position: relative; width: 72px; height: 72px; border-radius: 10px; overflow: hidden; border: 1px solid var(--border); background: var(--surface-3); }
.sup-previa img { width: 100%; height: 100%; object-fit: cover; }
.sup-previa__pdf { width: 100%; height: 100%; display: flex; flex-direction: column; align-items: center; justify-content: center; gap: 2px; font-size: 11px; font-weight: 700; color: var(--danger); }
.sup-previa__x { position: absolute; top: 4px; right: 4px; width: 20px; height: 20px; border-radius: 50%; border: none; background: rgba(15, 16, 32, .7); color: #fff; display: flex; align-items: center; justify-content: center; cursor: pointer; padding: 0; }

.sup-cliente { border-left: 1px solid var(--border-soft); padding: 20px; display: flex; flex-direction: column; gap: 18px; overflow: auto; }
.sup-cliente__nome { font-size: 15px; font-weight: 600; }
.sup-cliente__email { font-size: 12px; color: var(--text-subtle); }
.sup-cliente__fatos { display: flex; flex-direction: column; gap: 8px; }
.sup-cliente__fatos div, .sup-cliente__canal { display: flex; justify-content: space-between; gap: 8px; font-size: 13px; }
.sup-cliente__fatos span, .sup-cliente__canal > span:first-child { color: var(--text-subtle); }
.sup-cliente__canal .is-ok { color: var(--success); }
.sup-cliente__canal .is-mal { color: var(--danger); }
.sup-cliente__canal > span:last-child { display: inline-flex; align-items: center; gap: 6px; text-align: right; }
.sup-cliente__dot { width: 7px; height: 7px; border-radius: 50%; background: currentColor; flex-shrink: 0; }
.sup-cliente__erro { font-size: 12px; color: var(--text-muted); padding: 6px 8px; border-radius: 6px; background: var(--surface-2); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

@media (max-width: 1200px) {
    .sup-painel--admin { grid-template-columns: 300px minmax(0, 1fr); }
    .sup-cliente { display: none; }
}
@media (max-width: 860px) {
    .sup-painel, .sup-painel--admin { grid-template-columns: 1fr; height: auto; }
    .sup-lista { border-right: none; border-bottom: 1px solid var(--border-soft); max-height: 280px; }
    .sup-conversa { min-height: 320px; }
    .sup-msg { max-width: 90%; }
}